A dedicated initiative to digitize and simplify public transactions, making them more accessible through user-friendly digital channels. This section focuses on reengineering administrative processes to ensure transparency, compliance, and a citizen-centric approach.
E-services Reform is ongoing and incremental, with priority services currently being mapped and redesigned through the OMSAR Behavioral Innovation and Digital Transformation Lab. These efforts are centralized via DAWLATI 2026, the National E-Service Platform, which serves as the official catalog for live and upcoming digital services already available online and others in preparation.
Government Services
Non-digitized 72%
Semi-digital 11%
Highly-digital 17%